Communication
Texts, calls and faxes on one patient timeline.
SmugMe works with the phone system you already have. Text from your office number, read voicemails instead of listening to them, send and receive faxes, and get after-hours messages to the on-call provider.
- 2 after-hours messages sent to the on-call providerSent
- 6 overnight voicemails summarizedReady
- 22 appointment reminders confirmedReady
- 3 faxes received and filedReady
Product screens
Smart voicemails · this morning
8:05 a.m.- Parent asks to move Thursday’s visit to the afternoon0:38 · RescheduleAssigned
- Refill question for an inhaler0:52 · For the nurseAssigned
- Specialist office returning a call about a referral1:10 · CallbackReady
Voicemails arrive as short summaries matched to the patient, with the next step ready for your team.
Fax inbox
Today- Example Allergy Clinic3 pages · referral replyFiled to chart
- Example Imaging Center2 pages · chest X-ray reportFiled to chart
- Unknown sender1 page · records requestNeeds review
- To: Example Cardiology5 pages · referral packetSent
Send and receive faxes directly in SmugMe. Incoming faxes are matched to the right patient; referrals and records go out without a fax machine.
Text thread · parent
11:20 a.m.- ParentCan we move Thursday to the afternoon?
- PracticeThursday 3:15 p.m. is open. Shall we book it?
- ParentYes please.
Texts from your office number to patients who have agreed to receive them. Replying STOP opts out.
After hours · last night
6 p.m. to 8 a.m.- Parent message, 9:40 p.m.On-call providerSent
- Voicemail, 11:15 p.m.Summarized for the front deskReady
- Refill question, 6:50 a.m.Front desk listReady
After hours, patient messages reach the on-call provider, and everything is waiting for the front desk in the morning.
Communication is part of care
Patient communication does not belong in a separate product, because it was never a separate part of care. Conversations become organized work, and the context stays with the patient.
Works with your phone system
Keep the phones and numbers you have. Calls and voicemails land on the patient’s timeline next to everything else.
Text from your office number
Confirmations, reminders and follow-up by text from the number families already know, to patients who have agreed to receive texts. Replying STOP opts out.
Smart voicemails
Each voicemail arrives as a short written summary, matched to the patient, with the next step ready: a callback, a refill request or a new time. Your team reads the morning instead of listening to it.
After-hours coverage
Patient messages after hours reach the on-call provider, and voicemails are waiting as a list in the morning.
Direct fax
Send and receive faxes inside SmugMe, one to one with other practices, labs and specialists. Incoming pages are matched to the right patient.
Telehealth
Video visits in the same platform, documented the same way as office visits. See the Telehealth page.
Calls from the practice
Your staff call patients from SmugMe, and the conversation stays with the rest of that patient’s history.
Secure messaging
Staff-to-patient and staff-to-staff messaging built for healthcare, with access recorded to an audit trail.
One communication history
Every call, text, fax and message on the same patient timeline as visits, referrals and follow-ups, so nobody rebuilds the story from three systems.
Questions
Do we have to change our phone system?
No. SmugMe works with the phone system and numbers you already have, and your office number can send and receive texts.
Can we still listen to the voicemail?
Yes. The recording stays with the summary on the patient’s timeline.
Who gets messages after hours?
The on-call provider your practice sets up. Everything else waits for the front desk in the morning.
Does SmugMe send marketing texts or faxes?
No. Messages and faxes go one to one from your practice, for patient care, and texts go only to patients who have agreed to receive them.
How is communication included?
Calls, texts and fax come with communication seats for the staff who use them.
SmugMe does the work. You take the credit.
We are working with a small group of independent practices before public launch. Founding practices get founder-level onboarding, a say in what we build next, and locked-in pricing. Bring us the workflow that costs your staff the most time.