Referrals
A referral isn't an order. It's a workflow.
The decision takes ten seconds. SmugMe carries everything after it, from the visit that created the referral to the appointment that closes it.
- Created from the visitReady
- Sent with the story behind itSent
- Family told what to expectSent
- Appointment bookedScheduled
Product screens
Referrals this week
Mon to Fri- AllergySent with visit notesSent
- Speech therapyWaiting on the specialistWaiting
- DermatologyAppointment bookedScheduled
- CardiologySeen, letter receivedClosed
Where every referral stands, including the ones waiting on someone outside the practice.
The referral
Where referrals usually go quiet
The decision takes ten seconds. Everything after it is where referrals quietly stall, which makes it the clearest example of what SmugMe is for.
Step 1: Decided during the visit
The provider makes the call in the room.
Step 2: Arrives prepared
With the clinical context and a message to the family.
Step 3: Seen through to completion
The practice knows when the appointment happened.
Inside a SmugMe referral
The point isn't that SmugMe also does referrals. It's what work looks like when what was decided during care is carried to completion.
Created from the visit
Referrals start from the visit that produced them, not from a blank form somebody fills in later.
Context included
The specialist receives the reason and the history, not just a name and a code.
Families in the loop
The family knows what was referred, why, and what happens next.
One consistent process
Referrals are handled the same way every time, not differently by whoever picks them up.
Referral visibility
Where each referral stands is visible instead of assumed, including the ones waiting on someone outside the practice.
Closing the loop
The practice can answer the question that usually goes unanswered: did that referral happen?
Questions
Does the specialist need SmugMe?
No. Specialists receive the referral the way they already accept them.
SmugMe does the work. You take the credit.
We are working with a small group of independent practices before public launch. Founding practices get founder-level onboarding, a say in what we build next, and locked-in pricing. Bring us the workflow that costs your staff the most time.