Follow-ups and feedback
What was promised in the room goes out on time.
Follow-ups, recalls and tasks created from the visit and worked from one list. After the visit, feedback is collected and anything that needs a person reaches one.
- Recheck coughScheduled
- Lab results callAssigned
- Missed well-child visitSent
- Feedback flagged for the managerAssigned
Product screens
Smart follow-ups
Due this week- Recheck coughText reminder MondayScheduled
- Lab results callAssigned to nurseAssigned
- Missed well-child visitTwo reminders sentWaiting
- Asthma action plan reviewBooked for ThursdayClosed
Follow-up promised in the room is created from the visit, sent on time, and tracked until the patient comes back.
Smart feedback · this week
42 replies- Visit rating4.8 of 5
- Would recommend the practice96%
- “The school letter was ready at checkout.”Parent
- “We waited 25 minutes past our time.”Assigned
Post-visit surveys go out on their own. Praise is collected; anything that needs a person reaches your team as a task.
Nothing lives in someone’s head
Smart follow-ups
Created from the visit and sent when they should be, without anyone remembering them.
Recall and overdue
Who is due, who is overdue and who never came back, as a list your team can work.
Smart feedback
Post-visit surveys and review requests go out on their own; concerns become tasks with an owner.
Staff tasks
Work reaches the right person and stays visible until it is closed, instead of living in one person’s memory.
Incident reporting
When something goes wrong, staff log it in one place and it becomes tracked work with an owner and a resolution.
Practice dashboard
The day’s open work in one view: pending tasks, unsigned forms, new referrals and recent patient activity.
Questions
Who sees negative feedback?
The person your practice chooses. It arrives as a task, not buried in a report.
SmugMe does the work. You take the credit.
We are working with a small group of independent practices before public launch. Founding practices get founder-level onboarding, a say in what we build next, and locked-in pricing. Bring us the workflow that costs your staff the most time.